FAQs
Receiving and Tracking Donations
Updated 1 week ago
There are two ways to take donations through your auction site. Here is a breakdown for you. You are welcome to do all of these options.
Hyperlinking your website donate button to your auction home page
there is no follow-up needed as your bidders will complete the checkout process through your outside link.
Activating the "Donate" button on your auction site via Dashboard > > click on the auction you would like to update > go to the Disable Donations field and select Yes or No if you would like to include this button on your auction.
if you do not have any other way to create or hyperlink a Donate button on your home page you can still receive donations.
anything done through this button is added to the bidder's invoice to be paid at the end of the auction.
bidders can delete these donations from their cart if they choose to do so before they check out.
you may have to follow up with those who do not complete the checkout process.
You can follow up with your unpaid bidders through your manager page via Communications > Send Email and/or Send SMS.