FAQs

Can I print or customize gift certificates on BiddingOwl?

Answers whether you can print and customize gift certificates directly from the BiddingOwl platform.

Remove a Sponsor Logo and Organize Sponsors by Level on Your Auction Page

Step-by-step guide for removing a sponsor logo and organizing sponsors into four distinct recognition levels on your BiddingOwl auction homepage.

Can I delete unused auction items?

Answers whether it is okay to delete unused auction items and provides brief guidance.

Buyers Premium - Support and Processing Fee

💡 Did You Know? You can make your auction completely free by adding a Buyer’s Premium, which we call the Support and Processing Fee, to offset platform fees. Let bidders cover the costs while you maximize your fundraising!

Import Items

You can now import items

Sample Email Communications Tab

You can send emails via your communications tab in the admin area

Can a manager be notified via email or sms when a bid is placed?

Do I know when someone places a bid?

How do I add an Image to my Item?

Adding Images to your items.

Pricing and Fees

What is the cost of using BiddingOwl?

What fees are associated with payments made through an auction hosted on your site?

PayPal and Stripe Pricing and Fees

Are Bidders required to enter their credit card to bid?

Bidder credit card not required

How do my bidders know that tickets have been added to their cart to be paid for?

Ticket Purchases in Cart

Can I run multiple Auctions at one time?

Running Multiple Auctions Under Multiple Organizations Under One Email Account

Can I run different types of auctions at once?

Types of Auctions

What happens at the end of my auction?

Suggested Direction for Auction End Collections Process

Do you still support a scrolling banner for sponsor logos?

Give your sponsors better website placement.

When will my auction show up on the Featured Auctions listing?

Featured Auctions Listing

Can I accept monetary donations, and how do I track them?

Receiving and Tracking Donations

Setting Strategic Bid Increments for Your Charity Auction

This FAQ resource provides comprehensive guidance on setting strategic bid increments for charity auctions. Created specifically for nonprofit auction organizers and fundraising professionals, this knowledge base addresses 11 critical questions on optimizing bid increments to maximize fundraising while maintaining bidder engagement.

Custom Display or User Name

Can I change my display name?

Can I have more than one Manager for my Auction?

Multiple Managers / Users

How do I add a new item?

Adding a new item manually

Can we process credit card payments on our own?

Can we take payments outside of the system?

Can I input a "Reserve" amount for my items?

Your opening bid is your "Reserve"

Am I able to Delete a Bid for a Bidder?

I have a bidder who has bid incorrectly. What can I do?

Can I Import my Donors?

You can now Import your Donors

What is the difference between Value and Cost?

Value is what the item is worth. Cost is your accounting tool.

Can we assign an item to more than one category?

Assigning items to a category

What payment options do you offer?

Whether you use the integrated Stripe or PayPal checkout or take payments outside the system, we have you covered.

How do I upload a logo to my website?

Display your logo on the Browse Auctions list as well as on your website

Private Auction

Create a private auction and set an access code

How can I schedule a Call, Demo for me and my team, or Online Training for my Volunteers?

Demo and Online Training

Do I have to set the time zone for my auction?

Our platform knows what time it is where you are

What is pre-bidding, and how do I set it up?

Pre-bidding allows you to set up your items for an online auction before your in-person event (paper bid s.heets)

What is an autobid?

In auctions, proxy bidding—also known as autobid—allows you to set the maximum amount you're willing to pay for an item.

Why You May Not See Transactions in Our Stripe Dashboard

If you don’t see expected payments in your Stripe dashboard, this is usually related to account access or account selection, not missing transactions.

Buy It Now FAQ's

Buy It Now Option

Auto-Bidding vs Extended Bidding

Is there an option with Biddingowl to do extended bidding?

Are bidders required to register to bid?

Bidder Registration Required to Bid